This Privacy Policy explains how Chaiyn Production Pte. Ltd. collects, uses, discloses, and safeguards your information when you visit our website, purchase our handcrafted candles, or interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, payment details
- Usage Data: Information about how you access and use our website (e.g., browser type, pages visited, time spent)
- Cookies & Tracking Technologies: We use cookies and similar tools to enhance your experience and analyze visitor behavior
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and manage your account
- Send updates, promotions, or newsletters (only if you opt-in)
- Improve our website, product offerings, and customer experience
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only with:
- Trusted service providers who assist with website operations, logistics, and payment processing
- Legal authorities when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent to marketing communications at any time
- File a complaint with a relevant data protection authority
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: 📧 info.chaiynpteltd@gmail.com
