At Chaiyn Production, we want you to be delighted with your candle purchase. Please read our refund policy carefully before placing your order.
1. General Refund Policy
We accept refund or return requests under the following conditions:
- The product was received damaged or defective
- You received the wrong item
- The item does not match the description on our website
If any of these apply, please contact us within 7 days of receiving your order. We may request proof of the issue (e.g., photos or video) to process your request.
2. Conditions for Refunds
To be eligible for a refund:
- The item must be unused, in its original condition, and in its original packaging
- Proof of purchase must be provided
- You must contact us before returning any items
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 7–10 business days.
3. Non-Refundable Situations
We do not offer refunds or exchanges for:
- Change of mind after purchase
- Incorrect orders placed by the customer
- Used candles or items that have been lit or altered
- Natural variations in scent, color, or texture due to the handmade nature of our products
4. Order Cancellations
If you wish to cancel an order, please contact us within 12 hours of placing it. Orders that have already been processed or shipped cannot be canceled.
5. Contact Us
If you have any questions about our refund policy, please reach out to us at: 📧 info.chaiynpteltd@gmail.com
